All front-line Managers (ASM/ABM/DM etc.) often use the words “Team building &
Teamwork” whenever there is a team meeting. Isn’t it?
But, is that true?
If you read the minds of front liners (FSO/MR/ BE etc.), at times, they do not agree on
these words because action & words differ. Meeting 5-6 different people from diverse
backgrounds does not necessarily gel as a team.
So, the big question is:
Are we really building a team or is it getting 5-6 people together, listening to Boss &
going back without any common thought of working together with each other & to
maximize their abilities through shared learning?
In pooled territories of Metro / Mini Metro / Class 1 cities, this is a more critical feature.
Prescriptions of consultants often float from one working area to another. Even patients
tend to buy from chemists near their homes or online; which makes “sales credit” often
a point of conflict between team members of pooled territories.
What are the factors that make a “team”?
Team members trust each other and want to help each other.
The team promotes better communication.
The team multiplies the potential of individual members.
The team produces positive pressure to perform by knowing it is possible.
The team is led by a LEADER who is perceived as a MENTOR and not as a BOSS
Conflict Resolution by Team Leader:
Conflicts are bound to happen when people with differing capabilities are together.
Identify and address the conflict based on the reason Set a positive example of teamwork by yourself in listening actively & accepting
ideas/tasks/suggestions after due evaluation by the team. Submit your ideas for team evaluation & discussion just like everyone else.
Do not force your ideas on the team just because of your designation. Turn every conflict into a positive experience through communication & interpersonal skills
Most important: Attack the issue of conflict & not team members personally.
Role of a Team Leader:
A successful manager is a team leader who serves as a part of the team – not just as a Boss.
He helps the team understand the status of objective achievement periodically.
He helps the team members to learn better execution of strategies
He clearly defines the goals & follows up for execution
What builds a successful team?
For a team to be successful, the following characteristics are needed:
A clear direction that is understood by all team members
Team members are made to feel important by understanding their concerns
about execution & answering all possible objections to get team consensus.
Accountability measures & timelines that are understood & accepted by all team
members
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